Drakes Dyke - Booking Terms & Conditions of Hire
- Making your booking
After making your provisional holiday reservation you will be sent an invoice and booking form by email or post and you will be requested to pay a booking deposit of 20% of the hire cost if your holiday start date more than 8 weeks after the date of your provisional booking. If booking within 8 weeks of your holiday start date, full payment will required at the time of booking. In either case, your provisional booking will be held for no longer than 5 days for receipt of your payment, after which your provisional booking will lapse. Your booking is not confirmed until either your deposit or full payment has been received by us together with either a signed booking form and your booking has been confirmed in writing to you by us.
On receipt of your booking deposit and your signed booking form, a contract of hire exists between you (hereafter referred to as 'the Hirer') and ourselves (hereafter referred to as 'the Owners'). The maximum occupancy as advised by the Hirer must not be exceeded under any circumstances without prior written agreement by the owners and receipt of any additional monies where the small party discount no longer applies. Due to insurances at no time must the occupancy of either cottage (Drakes Dyke – 8 max or Silver Waters -10 max) exceed the allowed number.
- Paying the balance of hire
Your balance of hire is due for payment, without demand, no later than 8 weeks prior to your arrival.
- Variations of price
We reserve the right to vary prices without notice. the price of your holiday is however guaranteed once a booking confirmation has been received by you.
- What is included in the price?
Your holiday hire includes use of the property from 4.00pm on the day of arrival as specified in your booking confirmation until 10.00am on the specified day of departure. Your hire includes all bed linen (except for the optional cot), heating, all gas, electricity and water. Towels can only be provided for overseas visitors.
- Changes to your booking
After your booking has been confirmed, any changes will incur an administration cost of £20.00 to cover the cost of replacement paperwork. Changes within 8 weeks of the start date of your holiday may incur additional cancellation charges and all requested changes will be subject to availability.
- Cancellation by you
On confirmation of your booking, a contract of hire will exist between the Hirer and the Owners.
In the event of cancellation by you 8 weeks or more before your holiday, every effort will be made by the Owners to relet the property and if successful, your booking deposit less a 15% service charge will be refunded. If not successful, you will forfeit your booking deposit and may be eligible to claim on your holiday cancellation insurance if taken (see item 9 below).
In the event of cancellation within 8 weeks of your holiday, the full amount will be forfeit unless the Owners can re-book the cottage in which case 20% service charge will be deducted from any monies refunded to you. If the property cannot be re-booked, you will forfeit all monies paid and may be eligible to claim on your holiday cancellation insurance if taken (see item 9 below)
- Cancellation by us
Should a property suddenly become unavailable for the dates hired by you due to unforeseen circumstances, all efforts will be made to offer suitable alternatives. If this is not possible, then all monies paid by you (the Hirer) will be refunded to you in full with no deductions but the Owners will incur no further liability of any kind. Under no circumstances will the Owners be liable to refund any amount exceeding the amount paid by the Hirer.
- Liability
The Owners accept no liability whatsoever for any Loss, Damage, Injury or Accident to the Hirer or any member of the Hirer's party or property whilst in occupation of the property or its grounds howsoever caused.
- Cancellation and Personal Insurance
It is very strongly recommended that you have adequate personal and holiday cancellation insurance to cover you and all members of your party. This should be suitable for UK self catering holidays arranged independently of a travel agent and should include cancellation protection cover to safeguard you against loss of the cost of your holiday in the event of unexpected cancellation.
Under no circumstances will the Owners be responsible for loss of life, personal injury, medical expenses, accidents, damage to the Hirers property, personal effects or motor vehicle(s) and you should ensure that any insurance covers such eventualities.
- Smoking
For the comfort of all guests, smoking is not permitted anywhere inside the premises.
- Pets
We welcome pets at our cottages but respectfully request that under no circumstances that they are allowed on the beds and furniture.
- Web Site & literature differences or omissions
Our web site and literature is intended as a guide to the properties and facilities only, and we reserve the right to make changes to the facilities provided or to the properties without prior notice. We regret we cannot accept any liability for errors mistakes or omissions which may arise from any differences between the properties or the facilities provided and our website or literature.
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