Terms & Conditions - Lake Pochard Lodges, South Cerney, Gloucester

1. A deposit of 25% per lodge is required, together with a signed booking form. The person signing the booking form, who must be over 21 years of age, has the authority and responsibility, to accept all the conditions on behalf of all the other party members.

2. Payment of the balance of the total cost of the holiday is due two calendar months before the date of commencement of the holiday, or in full at the time of booking, if within two months of the holiday. Failure to comply may result in the cancellation of the holiday and forfeiture of the deposit and payment of full cancellation charges.

3. On arrival, an inventory deposit of £150 will be taken and this will be held against damages, losses, and excessive final cleaning. Your liability is not limited to £150.

4. Cancellations must be received in writing. Cancellations will result in the loss of the deposit, and unless the accommodation is relet, liability for the total cost. Holiday insurance is strongly recommended. For an amendment to the booking, there will be a £10 charge to cover administration costs. In the event of cancellation an administration fee from £30 per cottage will be charged.

5. The number of persons in a three-bedroom lodge shall not exceed six, in a two bedroom lodge shall not exceed four, unless agreed in writing. Extra charges apply.

6. Groups of single sex parties will be accepted if pre arranged.

7. Reasonable access to the properties by representatives of Lake Pochard must be allowed at all times.

8. Behaviour of guests, and visitors, should not be excessive or rowdy, especially at night. Offensive or illegal behaviour will not be tolerated. You must show consideration to the owners, your neighbours and other guests. The owners reserve the right to recover from the person making the booking, any discretionary compensation payment, or discount, we may have to pay to any other guests, as a result of your actions, or a member of your party, or of visiting friends.

9. Failure to comply with any of the booking conditions may result in the party(ies) being asked to leave immediately, if in our sole discretion, the owners feel the conditions have been infringed. No refunds will be given in these circumstances.

10. Improvements, maintenance and refurbishment to the facilities in the lodges, the grounds, and the café’ are carried out throughout the year. The owners will always do their best to ensure guests are not inconvenienced. No compensation will be paid if afacility is not available, but they will do our best to provide a suitable alternative.

11. Safety of children: the site is right beside a lake and children must be supervised at all times and are the sole responsibility of the parents or guardian.

12. There is Strictly No swimming in any of the lakes.

13. Liability: Personal belongings are the responsibility of each member of the party. The owners accept no liability whatsoever for any accident, loss or damage to your property, unless such loss etc is demonstrably due to our negligence. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc) or any disturbance which is beyond our control. In all cases, except personal injury or death, the owners liability to you for the total of all claims arising out of your holiday is limited to the cost of the booking.

14. Arrival and departure times: Your property will be ready for you after 3pm, and guests arriving earlier are welcome to have lunch in the café’, and use the facilities. On departure day, guests must vacate their accommodation by 10am. Later checkouts will be charged for.

15. Prices are correct at the time of publication but may change without notice with the exception of confirmed bookings. Confirmed bookings will not alter other than to reflect any changes in tax. E & OE.

16. The owners reserve the right to refuse any booking.