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Terms & Conditions of Hire - A Frame Chalets & Lodges, Waterfront Lodges, Cedar Cabins, Pine Lodge & The Coach House - Port of Menteith, Stirling, Scotland Important : When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by email or letter and a deposit or full payment is taken. Pets : We do not allow pets - sorry. Smoking : All properties are non smoking and smokers should ensure all windows and doors are shut while smoking outside the property. Booking Deposit : A Deposit of 20%, of the Letting fee (minimum £100) per property is payable on booking. If you plan to take your holiday within eight weeks of your booking date, payment must be made in full at the time of booking. Travel Insurance : We strongly recommend that you have suitable travel insurance to cover you in the event of cancellation. Cancellation : If you have booked directly with us and are forced to cancel after booking the following conditions apply:
The decision of Lochend Chalets on all claims will be final. Letting Payments : The balance payment is due eight weeks prior to arrival. Payments: We accept all debit cards, credit cards (except American Express and Diners) and cheques for no fee. If transferring monies between banks incurs charges, you are responsible for all charges. Security Deposit : On group and non family bookings a damage deposit is required. Anything from £250 to £500 per property will be applied. This needs to be paid 24 hours before arrival and will be refunded 24 hours after departure, all being well. NB some banks may hang onto these funds for 3-4 days. Please check with your bank. 2 Person Discount: Is only available if you book direct through our site. Simply book as normal but in the ‘Voucher Code' box put “2orless” and a 10% discount will be deducted. The 2 person discount applies to bookings of one or two persons. A child under 2 not needing a bed will also be allowed. Number of Persons in Your property : is limited to the number of persons on your booking form. Casual overnight guests are not permitted unless agreed in advance with the management. Additional Visitors : It is natural for you to want people you know who live locally to visit you while you are here. Please inform us if you are planning to have additional visitors during your stay. This is for safety purposes. Large gatherings whether during the day or the evening are not always suitable and not always permitted. Accommodation : We take every care that your property is ready for your arrival. However, in the unlikely event that the property, or its facilities, is damaged by circumstances beyond our control, we reserve the right to relocate you to another property of similar grading and size. In the event of there being no alternative accommodation, a full refund on your property rental will be given.
Additional charges:
Accessibility : If you have someone less able in your party, please contact us to discuss your requirements. Groups Group bookings are at our discretion but unlikely for Stag or Hen parties, or large single sex groups or groups of under 25's. Safety : Whilst we have attempted to make Lochend Chalets Ltd as safe as possible, there are natural hazards associated with a rugged Highland location such as this. Responsibility for your well being (and that of any of your children) lies with you. Damage, Loss and Nuisance : We reserve the right to refuse admission to any or all guests for any just reason. Similarly, we reserve the right to evict offensive persons. No refunds will be made. The hirer agrees to pay for any damage or loss, excluding reasonable wear and tear, incurred during their occupation. We reserve the right to make charges against deposits or payment cards or to invoice for over occupancy, additional cleaning or damages. Vehicles : Cars, vans, bicycles, trailers and their accessories and contents are left entirely at their owners' risk. We will not be responsible for any loss or damage thereof or thereto from any cause whatsoever. We do not permit large camper vehicles or caravan's. VAT: VAT is included at 20% in all our prices. However we reserve the right to change the prices should the VAT rate change. |