Terms & Conditions - Rustic Lodge, Pentney Lakes, Nr. Kings Lynn, Norfolk

Contract of Hire:

The hiring contract will be between you the Hirer and the owners themselves, ( hereinafter called the Owner ) The property for which the booking is made shall be deemed to be made subject to these Conditions of Hire and governed by English Law. The Contract of Hire is not effective until the Owner receives written confirmation of the booking and is in receipt of the booking deposit or full payment.

The contract is for the hire of the property for holiday purposes only and at no time can the maximum occupancy stated in the literature/website be exceeded. The owners do not accept bookings from Hirers under 18 years of age.

The Lodge / Barn is cleaned and inspected between lets. On arrival please notify the owners of defects within 24 hours; failing which you are deemed to accept the condition of the property.

By accepting these Terms and Booking conditions the client has agreed to leave the property at the end of their stay in the condition as found. In the unlikely event of the property not being left to the required standard the client will be notified in writing and the cost of extra cleaning/rectification/repair will be invoiced to the client and where possible will be deducted from the refundable security deposit. The word of the owner/or their representative will be final in this respect.

Breakages and damages should either please be replaced by the Hirer with similar or advised to the Owner or Agent to enable this to be done at replacement cost to the Hirer, and your kind attention to this would be appreciated.

The person making the booking will remain responsible for all members of the party and should ensure they are aware of booking conditions. If these are not met, the Owner could refuse right of entry to the property and no monies will be refunded.

Important - The use of candles and any naked flames within the boundaries of the property is strictly prohibited for the reasons of safety and insurance. Non adherence to this policy could result in the termination of your contract and a claim for compensation for any damage resulting.

Making your Booking:

The owners will send you a receipt by email or post and you will be requested to pay a booking deposit of 20%. The total is payable 8 weeks before the start date of your holiday. If booking within 8 weeks of your holiday start date, full payment will be required at the time of booking. There is also a refundable security deposit of £100.00 to be returned after one week of the end of the holiday subject to everything being returned as it should be .

In either case, your provisional booking can be held for no longer than 5 days for receipt of your payment, after which your provisional booking will lapse.

Your booking is not confirmed until either your deposit or full payment has been received by the owners and your booking has been confirmed in writing to you by the Owner.

Paying the Balance of Hire:

Your balance of hire is due for payment, without demand, no later than 8 weeks prior to your arrival.

Variations of Price:

The owners reserve the right to vary prices without notice. The price of your holiday is however guaranteed once a booking confirmation has been received by you

What is Included in the Price:

Your holiday hire includes use of the property from 3.00pm on the day of arrival as specified in your booking confirmation until 10.00am on the specified day of departure. Your hire includes heating, electricity and water, towels and linen.

Changes to your Booking:

After your booking has been confirmed, any changes will incur an administration cost of £20.00 to cover the cost of replacement paperwork. Changes within 6 weeks of the start date of your holiday may incur additional cancellation charges and all requested changes will be subject to availability.

Cancellation by You:

On confirmation of your booking, a contract of hire will exist between the Hirer and the Owner. In the event of cancellation by you 8 weeks or more before your holiday, your booking deposit will be non refundable and you may be eligible to claim on your holiday cancellation insurance if taken. Please see item10.
Cancellation within 8 weeks of your holiday will forfeit the full hire amount paid (or due) unless the owners can re-let the property in which case only the booking deposit will be forfeit to cover administration and re-letting costs.

Cancellation by Us:

Should a property suddenly become unavailable for the dates hired by you due to unforeseen circumstances, all efforts will be made to offer suitable alternatives. If this is not possible, then all monies paid by you (the Hirer) will be refunded to you in full with no deductions but the Owner will incur no further liability of any kind. Under no circumstances will the Owner be liable to refund any amount exceeding the amount paid by the Hirer.

Liability:

The Owner accepts no liability whatsoever for any Loss, Damage, Injury or Accident to the Hirer or any member of the Hirer's party or property whilst in occupation of the property or its grounds howsoever caused.

Cancellation and Personal Insurance:

It is very strongly recommended that you have adequate personal and holiday cancellation insurance to cover you and all members of your party. This should be suitable for UK self catering holidays arranged independently of a travel agent and should include cancellation protection cover to safeguard you against loss of the cost of your holiday in the event of unexpected cancellation.

Under no circumstances will the Owners be responsible for loss of life, personal injury, medical expenses, accidents, damage to the Hirers property, personal effects or motor vehicle(s) and you should ensure that any insurance covers such eventualities. Please try the following for insurance services - http://www.moneysupermarket.com/Travelinsurance

Pets:

We regret that no pets are allowed on the premises

Smoking:

For the comfort of all guests and in adherence to current legislation, smoking is not permitted.

Website & Literature differences or omissions:

The owners web site and literature is intended as a guide to the property and facilities only, and we reserve the right to make changes to the facilities provided or to the property without prior notice. With regret the owners cannot accept any liability for errors, mistakes or omissions which may arise from any differences between the property or the facilities provided and our website or literature.