Booking Terms & Conditions of Hire - Woodlakes Park - Stowbridge, Norfolk

Terms and Conditions for Woodlakes Park Ltd

1. Making your booking - At time of booking, you will be requested to pay a booking deposit of 25% if your holiday start date is more than 8 weeks after the date of your booking. If booking within 8 weeks of your holiday start date, full payment will required at time of booking.

On receipt of your booking deposit, a contract of hire exists between the hirer and the owners.

2. Payment of the balance of hire - Your balance of hire is due for payment, without demand, no later than 8 weeks prior to your arrival. Failure to comply may result in the cancellation of the holiday and forfeiture of the deposit and payment of full cancellation charges.

3. Changes to your booking - After your booking has been confirmed, any changes will incur an administration cost of £20.00 to cover the cost of replacement paperwork. Changes within 8 weeks of the start date of your holiday may incur additional cancellation charges and all requested changes will be subject to availability.

4. Cancellation by the hirer - In the event of cancellation by you 8 weeks or more before your holiday, your 25% booking deposit will be non-refundable and you may be eligible to claim on your holiday cancellation insurance if taken (see item 6 below). Cancellation within 8 weeks of your holiday will forfeit the full hire amount paid (or due) unless the owners can re-let the property in which case only the 25% booking deposit will be forfeit to cover administration and re-letting costs.

5. Cancellation by the owner - Should a property suddenly become unavailable for the dates hired by you due to unforeseen circumstances, all efforts will be made to offer suitable alternatives. If this is not possible, then all monies paid by the hirer will be refunded in full with no deductions but the Owners will incur no further liability of any kind. Under no circumstances will the Owners be liable to refund any amount exceeding the amount paid by the hirer.

6. Cancellation and Personal Insurance - It is very strongly recommended that you have adequate personal and holiday cancellation insurance to cover you and all members of your party. This should be suitable for UK self-catering holidays arranged independently of a travel agent and should include cancellation protection cover to safeguard you against loss of the cost of your holiday in the event of unexpected cancellation.

Under no circumstances will the Owners be responsible for loss of life, personal injury, medical expenses, accidents, damage to the Hirers property, personal effects or motor vehicle(s) and you should ensure that any insurance covers such eventualities.

7. Electricity - Electricity in the lodges is by meter using £5 or £10 cards purchased from reception. There is a digital display on the meter in order to monitor usage.

8. Bed linen and Towels - Your hire includes all bed linen (except for the optional cot) and water. Towels are not provided, however the towel pack can be purchased at the property if required.

9. Lodge capacity - The number of persons in a three-bedroom lodge shall not exceed six, in a two bedroom lodge shall not exceed four.

10. Pets - Specific lodges have been allocated for pets charged at an additional £10 per dog per night

11. Safety of children - There are a number of lakes on the site, so children must be supervised at all times and are the sole responsibility of the parents or guardian.

12. Swimming - There is strictly NO SWIMMING in any of the lakes.

13. Smoking - For the comfort of all guests, smoking is not permitted anywhere inside the premises.

14. Access - Reasonable access to the properties by representatives of Woodlakes Park must be allowed at all times.

15. Behaviour - Behaviour of guests, and visitors, should not be excessive or rowdy, especially at night. Offensive or illegal behaviour will not be tolerated. You should show consideration to the owners, your neighbours and other guests at all times.

16. Price changes - Prices are correct at the time of publication but may change without notice with the exception of confirmed bookings. Confirmed bookings will not alter other than to reflect any changes in tax.

17. Arrival and departure times - Your holiday hire includes use of the property from 3.00pm on the day of arrival as specified in your booking confirmation until 10.00am on the specified day of departure. Later checkouts will result in an additional charge.

18. Maintenance Work - Improvements, maintenance and refurbishment to the facilities in the lodges and the grounds are carried out throughout the year. The owners will always do their best to ensure guests are not inconvenienced.