Coronavirus, COVID-19 - Important Update 25/03/20

 

Updated 25th March 2020

The UK Government has now issued restrictions on all travel within the UK, with a request that everyone must stay at home unless they are directly employed in one of the defined essential services. As part of this latest notice, the Government has included specific restrictions preventing all travel to holiday accommodation (which includes all self-catering holiday accommodation) stating that this is not considered to be essential travel. It is therefore with great sadness but in recognition that the health and well-being of both our guests and team members must take priority, we are temporarily stopping taking any new bookings for holidays starting before June 1st 2020. We are taking bookings for all start dates later in 2020 and for all 2021 holidays.

 

For all holidays that have already been booked to start during April and May 2020, we are currently working closely with your holiday home operator to discuss the option for you to transfer your booking to a later date. Your operator will contact you as soon as possible if your holiday is due to commence within this period (April and May). Due to the current very high volume of calls, we would ask if you can kindly only call the owner/operator of your property (or Waterside Breaks) if you are due to start your holiday within the next 7 days. This will enable all of us to work together to find a suitable solution. You can find the contact details for your property owner/operator in your booking confirmation Your holiday hire contract is direct with your operator and is subject to their Booking Terms. Please be assured that we are all working our hardest to find the best solutions for every customer during these unprecedented times.

 

We thank you for your understanding and we fully appreciate the disappointment that will no doubt be felt by all but we must all play our part in limiting the spread of this virus for the sake of everyone. We hope that you will be able to enjoy your planned holiday as soon as we all come through these extraordinary and challenging times. In the meantime, please stay safe and take care.

 

To read the full Government advice on travel restrictions related to UK holidays (issued on 22nd March 2020), please see: https://www.gov.uk/government/news/covid-19-essential-travel-guidance?utm_source=38508dca-c5ae-4971-9f8b-3ab8619f94c8&utm_medium=email&utm_campaign=govuk-notifications&utm_content=immediate

 

Where can I receive more information about Coronavirus?

We would advise you to check the GOV.UK website for the most up-to-date information: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public. As the information is changing on a daily basis, we suggest checking before travelling to receive the latest updates

 

What measure should I take to protect myself?

  • 1. Wash your hands regularly and thoroughly for at least 20 seconds and use an alcohol based hand sanitiser if soap and water is not available. See https://www.nhs.uk/live-well/healthy-body/best-way-to-your-hands/
  • 2. Maintain good hygiene practices such as using tissues when coughing or sneezing and disposing of the tissue in a bin.