Book your waterside holiday with confidence


Covid-19 Regulations as applied to self-catering holiday accommodation - Updated 13th October 2020

Holidays in England
    On 12th October 2020, the UK Government announced a new three Tier scale of Covid-19 social restrictions which apply across England. Similar restrictions are expected to be announced shortly by the devolved Governments of Scotland, Wales and Northern Ireland. These restrictions apply to both private households and self-catering holiday accommodation in England, including lodges and holiday cottages. You can check the Tier level that applies to each area using this postcode checker.

    Coming from or travelling to an area classified Tier 1 (Medium)
    A maximum of six people are permitted to meet up inside or outside regardless of age (unless all from the same household). There is no restriction on the number of households that the six people come from. Examples of those permitted to share a self-catering holiday home would include groups of 6 adults, each living in separate households, a family of two adults and two children plus another couple (e.g. grandparents) or three couples from three households. In each case, the group must not exceed a total of six regardless of age (unless they all normally live in the same household in which case there can be more than 6 and include a support bubble of one adult who lives alone with any dependent children who were under 18 on 12 June 2020).

    Coming from or traveling to an area classified Tier 2 (High)
    If you are coming from an area that is in Tier 2 or Tier 3 lockdown, you must still comply with the rules that apply within your home location. This includes not mixing with any other households inside your holiday accommodation (in a Tier 2 area you may still meet other households outside in a private garden where the rule of 6 still applies). When visiting areas from Tier 3, you are not permitted to mix with other households inside or outside.

    Coming from or travelling to an area classified Tier 3 (Very High)
    If you are living in a Tier 3 area, you can still go on holiday outside of your affected local area, but you should only do this with people you live with (or have formed a support bubble with). People living within a Tier 3 area are however urged not to visit other areas of the UK (Scotland, Wales & Northern Ireland). People from Tier 1 and Tier 2 areas are urged by the UK Government to avoid staying away overnight in a Tier 3 area and must not mix or socalise with other households indoors or outdoors whilst visiting a Tier 3 area.

Holidays in Scotland
    Only people from a single household (or extended household) can stay in together in self-catered accommodation. This includes caravans, lodges, boats, flats and holiday cottages and applies from 25th September onwards  .

Holidays in Wales
    A maximum of six people from a single household can share a holiday cottage or lodge. This single household can include those within your exclusive extended household . Children under 11 from the same extended household are excluded and are permitted in addition to the limit of six.

About your waterside holiday accommodation

A self-catering waterside holiday home is the perfect getaway during these unusual times. Your holiday cottage, lodge or glamping accommodation provides you with a relaxing self-contained holiday experience by the water. Spend quality time together with close family and friends, discovering some of the most spectacular scenery and isolated beauty anywhere in the UK. If you enjoy fishing, we can offer you a great choice of lakeside lodges or riverside holiday cottages.

Covid-19 - The new measures in place

As an industry, we have been working hard over the past weeks to make your holiday experience as safe and enjoyable as possible. This includes many changes to our normal check in procedures as well as the preparation of your cottage or lodge. We are all following the guidance and processes as set out and agreed between the self-catering industry and the UK Government (DEFRA). Each property owner has carried out a full Covid-19 risk assessment and put in place the necessary measures to ensure that your holiday accommodation is 'Covid Secure' as defined by the Visit Britain 'We’re good to go' initiative.

Before you arrive - Your holiday accommodation will have been thoroughly cleaned and all bed linen and towels (where supplied) washed at a minimum temperature of 60 degrees. All touch surfaces are then disinfected with an antiviral disinfectant and in many cases, a 'fogger' is then used to spray a very fine antiviral mist over all surfaces and soft furnishings.

On your arrival - If you are given a set arrival time, this is to ensure that you are able to check-in safely with the minimum of contact with other guests. Your check in will typically be self-check-in using a key safe to provide access to your property. You will be asked to provide the names of all members of your party (where not taken at the time of booking) and you will also be asked to confirm that none of your party have experienced any of the symptoms of Covid-19 within the past 14 days (a new persistent cough, fever, loss of smell or taste or breathlessness). You and your party may be asked to confirm that you are all complying with the latest Government regulations and guidelines - in particular the number of households that your group comprises.

Inside your accommodation - To help minimise the risk of cross infection, you will find that shared items such as books, brochures and games will have been removed. You will also find specific guidance for guests to keep you safe and to protect the housekeeping teams. If you experience a problem that requires a maintenance visit, this will be carried out whilst you are not in the property (except in emergency) and each property team will use the appropriate PPE as necessary and avoid contact as much as possible.

During your holiday - Once on your holiday, you can choose to remain self-contained with your family and friends in your cottage or lodge. You are strongly advised to carry out frequent and thorough (20 seconds) hand washing every time you leave or enter your accommodation and frequently at other times during the day. You are also requested to comply with all of the other Government guidelines including maintaining a distance of 1 metre (plus) from others or where this is not possible, mitigating risk by using a face mask or other appropriate measures. Full details of the Government guidelines can be viewed here . If you or any of your party develop Covid-19 symptoms whilst on your holiday, please contact the owner or site manager as soon as possible.

Eating out - One of the great pleasures of a self-catering waterside holiday is the chance to enjoy the food and drink of the many local pubs and restaurants. These are now re-opening with suitable measures in place to comply with the current regulations. Most pubs are offering outdoor dining (where available) and limited dining inside (with pre-booking due to the restricted number of tables that can be provided to ensure adequate social distancing).

At the end of your holiday - Please vacate the property on time to allow for adequate cleaning and disinfecting for the next guests. We also ask that if possible, please strip the bed linen and place in the laundry bags (where provided). On your return home, please report any Covid-19 symptoms that develop within 14 days your holiday (dial 119) and advise the owner as soon as possible.

If you are unable to take your holiday - If you are unable to take your holiday as planned as a result of testing positive for Covid-19 or being subject to a Government mandatory lock-down or self-isolation (due to Track and Trace instructions), please contact your property owner or managing agent directly as soon as possible. Your holiday contract is direct with your accommodation owner or manager who will work with you to offer you an alternative suitable date. In some cases, where this is not possible, a refund may be offered depending upon the circumstances.

And finally... - Your waterside holiday home offers the perfect escape from the crowds. Whether fishing, feeding the ducks or simply relaxing by the water and watching the wildlife and the passing boats, you are sure to find a waterside holiday that suits your budget and requirements.