We understand that everyone is looking to enjoy a well-earned break. You can be confident that should you be unable to proceed with your holiday as planned due to a future Government imposed Covid-19 lockdown or travel restriction, you will be offered a suitable alternative later date. You are however strongly recommended to take out personal holiday cancellation insurance to cover you for cancellation due to sickness of yourself or any other members of your party (including as a result of contracting Covid-19).
A self-catering waterside holiday home is the perfect getaway during these unusual times. Your holiday cottage, lodge or glamping accommodation provides you with a relaxing self-contained holiday experience by the water. Spend quality time together with close family and friends, discovering some of the most spectacular scenery and isolated beauty anywhere in the UK. If you enjoy fishing, we can offer you a great choice of lakeside lodges or riverside holiday cottages.
Covid-19 - The measures in place to protect you and your family
As an industry, we have been working hard to make your holiday experience as safe and enjoyable as possible. This includes many changes to our normal check in procedures as well as the preparation of your cottage or lodge. We are all following the guidance and processes as set out and agreed between the self-catering industry and the UK Government (DEFRA). Each property owner has carried out a full Covid-19 risk assessment and put in place the necessary measures to ensure that your holiday accommodation is 'Covid Secure' as defined by the Visit Britain 'We’re good to go' initiative.
Before you arrive - Your holiday accommodation will have been thoroughly cleaned and all bed linen and towels (where supplied) washed at a minimum temperature of 60 degrees. All touch surfaces are then disinfected with an antiviral disinfectant and in many cases, a 'fogger' is then used to spray a very fine antiviral mist over all surfaces and soft furnishings.
On your arrival - If you are given a set arrival time, this is to ensure that you are able to check-in safely with the minimum of contact with other guests. Your check in will typically be self-check-in using a key safe to provide access to your property. You will be asked to provide the names of all members of your party (where not taken at the time of booking) and you will also be asked to confirm that none of your party have experienced any of the symptoms of Covid-19 within the past 14 days (a new persistent cough, fever, loss of smell or taste or breathlessness).
Inside your accommodation - To help minimise the risk of cross infection, you will find that shared items such as books, brochures and games may have been removed. You will also find specific guidance for guests to keep you safe and to protect the housekeeping teams. If you experience a problem that requires a maintenance visit, this will be carried out whilst you are not in the property (except in emergency) and each property team will use the appropriate PPE as necessary and avoid contact as much as possible.
During your holiday - Once on your holiday, you can choose to remain self-contained with your family and friends in your cottage or lodge. You are strongly advised to carry out frequent and thorough (20 seconds) hand washing every time you leave or enter your accommodation and frequently at other times during the day. If you or any of your party develop Covid-19 symptoms whilst on your holiday, please contact the owner or site manager as soon as possible.
At the end of your holiday - Please vacate the property on time to allow for adequate cleaning and disinfecting for the next guests. We also ask that if possible, please strip the bed linen and place in the laundry bags (where provided). On your return home, please report any Covid-19 symptoms that develop within 14 days your holiday (dial 119) and advise the owner as soon as possible.
If you are unable to take your holiday - If you are unable to take your holiday as planned as a result of testing positive for Covid-19 or being subject to a Government mandatory lock-down or self-isolation (due to Track and Trace instructions), please contact your property owner or managing agent directly as soon as possible. Your holiday contract is direct with your accommodation owner or manager who will work with you to offer you an alternative suitable date. In some cases, where this is not possible, a refund may be offered depending upon the circumstances.
And finally... - Your waterside holiday home offers the perfect escape from the crowds. Whether fishing, feeding the ducks or simply relaxing by the water and watching the wildlife and the passing boats, you are sure to find a waterside holiday that suits your budget and requirements.
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