Terms & Conditions
Any contract for hire of this property shall be between us, the holiday home owners (Owners) and you, the person making
the Booking on behalf of all members of the holiday group (Hirer). All bookings are accepted by the Owners and are subject
to these conditions which are deemed to have been accepted in full by the Hirer and all members of the holiday group on
making the Booking. The contract of hire only becomes effective once we have received full and final payment, including
any breakage deposit requested, and we have sent written confirmation to you. Bookings cannot be accepted for
unaccompanied people under 18 years of age.
This agreement is subject to English law.
2. YOUR BOOKING
After making a reservation with us, the party leader must complete our online booking information or the booking form and
sign or select “confirm agreement” tick box on the behalf of all members of the party to confirm that these booking
conditions together with our general information have been read and accepted by all members of your group.
To confirm your booking, we will require a non-refundable deposit of 30% of the holiday cost for each week or part week at
the time the booking is made. Your booking is confirmed once we have received your deposit and booking information, and
confirmation of receipt has been issued by us
3. PAYING THE BALANCE
The balance of your rental cost and security deposit is payable 9 weeks prior to your arrival. Where payment in full has not
been made by this date, we reserve the right to cancel the booking and cancellation charges as detailed in Clause 11 will
apply. If you book less than 9 weeks prior to your holiday, we will require full payment at the time of booking.
4. PRICE GUARANTEE
All prices are subject to change without notice. Rentals paid for IN FULL at the time of booking will not be subject to any
increase or surcharge.
5. SECURITY DEPOSITS
We understand that accidents do happen, but we do ask that you inform us of any defects or breakages as soon as possible
and pay for the repair or replacement so that neither you nor the following guests are inconvenienced.
A breakage deposit of £150 (Waterside Retreat & Brightside) and £100 (Kingfisher Lure, Sunset Haven and Swan Cottage)
will be payable by you when the balance is due. This charge will be held to cover or part cover any breakages, excess cleaning
costs or damage to the property. The deposit will be returned within 10 days of the end of the rental period subject to
inspection by the owners or their team, less any deductions to cover the cost of replacement or repair. Costs in excess of
this amount will be invoiced and payable in full immediately.
Only persons listed on the Booking form may occupy the holiday home and must be within the maximum limits shown for
each property. These limits must not be exceeded under any circumstances. The Hirer cannot re-let/sublet the holiday home
to any other group.
The property cannot under any circumstances be used for parties or group gatherings other than for the Hirer and their
holiday group. In particular, it cannot be used for hen and stag parties, gatherings for people outside the holiday group.
The Owners or their local representatives reserve the right to refuse admittance to the holiday home to the Hirer and their
holiday group or require them to leave if they are in breach of this condition. The holiday home will be available for occupation from 4pm on the day of arrival and must be vacated by 10am on the day
of departure. Booking periods run from Friday to Friday, Friday to Monday. Monday to Friday and Monday to Monday.
Variations to this are possible but must be confirmed and agreed in writing.
7. WHAT'S INCLUDED
You have use of the property including all reasonable gas, electricity, water and linen. If the use of gas, electricity or water
is excessively high we reserve the right to deduct an appropriate amount from any breakage deposit or request an additional
payment. Examples of excessive use include, but are not limited to: having the heating above 23 degrees, having the heating
on and doors and windows open. Charging an Electric Vehicle is excluded from fair use and you will need to pay an extra amount for this. Also, there are further rules regarding this.
8. ELECTRIC VEHICLE CHARGING
Waterside Retreat and Brightside each have an Electric Vehicle (EV) Charge Point installed. Please see our website for further
details on EV Charging.
Domestic chargers (3-pin-plug) are not suitable for use in our properties and will create a fire hazard. The use of domestic
chargers is strictly forbidden. We retain the right to carry out reasonable inspection, on a without notice basis, to ensure
that such chargers are not in use in the property. You are solely liable for any damage or loss suffered by us because of any
unauthorised use of these chargers.
In addition, our insurance company will not cover us for guests plugging their EV into our domestic sockets.
Safety of our guests is a primary concern for us. Therefore, if you break this rule, we reserve the right to ask you to leave
and you will forfeit the balance of your holiday rental and breakage deposit.
9. CARE OF THE PROPERTY
It is your responsibility to take all reasonable and proper care of the property and its furniture, fittings, effects in or on the
property, including the rowing dinghy and to leave them in the same state of repair and in the same clean and tidy condition
at the end of the rental period as at the beginning.
Except in the case of normal wear and tear the Hirer will be responsible for making good any damage to the holiday home
or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those
occupying the holiday home or their guests. Such damage must be reported, without delay. The cost of the repair or
replacement must be agreed with and paid to our representatives or to the owners.
On the final day, the kitchen, cooking utensils, bar-b-que (if supplied by us), plates and cutlery must be left clean and tidy.
Although a final clean is included in the price, the Owners reserve the right to make a retention from any breakage deposit
to cover additional cleaning costs necessary as a result of failure to comply and if the property is found in an unacceptable
We have provided waste bins for your rubbish.
10. CHANGING YOUR BOOKING
Any amendment to a confirmed booking may incur a charge of £35 as an amendment fee. Changes within 2 months may
result in additional charges or a cancellation charge.
11. CANCELLATION BY GUESTS
In the event of your needing to cancel, the following conditions will apply:
• 13 weeks or more prior to departure – Deposit retained
• 9 weeks or more prior to departure - 50% of the total charge
• less than 9 weeks - 100% of the total charge
12. CANCELLATION BY US
We will refund all monies paid, providing it does not arise for reasons of 'force majeure'.
13. FORCE MAJEURE
No liability can be accepted for events, which are 'force majeure'. These include, but are not limited to war, threat of war, riots, civil commotion, terrorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disaster, fire, adverse weather conditions or other events outside our control.
We accept no liability whatsoever for any injury or loss sustained by guests or any other visitors to the home, or for any loss or damage howsoever caused to any property brought to the premises.
15. IN CASE OF COMPLAINT
While it is unlikely that you should have a complaint about our holiday home, occasionally things do go wrong. If you have
a problem during your stay, you MUST inform us immediately and we will endeavour to rectify the matter. We will not
accept liability for any dissatisfaction or other complaint not reported to us during your stay.
It is vital that you have adequate comprehensive holiday insurance cover for you and all members of your party. Check that
any policies you are considering do in fact cover you for rented accommodation booked independently of travel
arrangements. Under no circumstances will the owners be responsible for loss of life, personal injury, medical expenses,
accidents or forfeited deposits or damage to property and/or motor vehicles howsoever caused. The Hirer and their group
are recommended to insure against these risks.
17. INFORMATION & WEB SITE
All information supplied by the owners and their representatives is given in good faith and is based on information available at the time. Our web site is a guide to the quality and description of our holiday home and facilities. Changes to facilities or furnishings may be made without notice. All reasonable measures have been taken to ensure the accuracy of any statement made, but no liability is accepted for unintentional errors, mistakes or omissions, which may arise as a result of subsequent changes.
18. DEPARTURE DOCUMENTATION
When the final balance is paid we will send you details, giving directions to the cottage and information on key collection.
We allow up to two dogs at our properties. An additional charge of £25 per dog should paid with the final balance. Hirers are responsible for clearing up after their dog wherever you are.
For the comfort of all our guests NO SMOKING is allowed in any of our cottages although we do allow smoking outside.
21. RIGHTS OF ACCESS
The owners, their representatives or their subcontractors have the right of access to the property at any time with due regard to the convenience of the Hirer for the purpose of inspection of the property and to carry out any essential repair or maintenance work.
The Hirer agrees to be considerate and to take good care of the property and its contents and to leave it in a clean and tidy
condition at the end of the rental period. The Hirer also agrees not to act in any way which would cause disturbance to those
residents in the neighbouring properties. The Owners reserves the right to take any appropriate action, including immediate
termination of the tenancy (when no refunds will be made and the Owners will have no further liability to you) if the property
and its grounds are abused or misused or if the number of persons staying at the property exceeds the number stated on
your booking form without prior arrangement with the Owners. Parking caravans or pitching tents is not permitted.
Parking at Kingfisher Lure, Sunset Haven & Swan Cottage is only available in the designated parking bay. Other parking
spaces or parking outside the cottage would inconvenience other residents, so is not allowed.
Damage to the property as a result of the fault or abuse (wilful, negligent or otherwise) of the Hirer will be fully charged
including any consequential loss re future lettings. The owner’s may have boats moored at the property (other than the
rowing dinghy for the use of the Hirer) and they are not available for the guest’s use and must not be boarded, moved or